Business Service Management

Business Service Management

The current scenario makes necessary the transformation of IT Operations, from a technological management model, to a model of government led by the needs of the business. To respond to these needs, "Energent Products Division," has established a partnership with Firescope, a leader in Business Service Management solutions.

In the current economic situation companies want to get the maximum value from their investments. The complexity is increasing and  economic investments on infrastructures tend to be reduced and at the same time increases the need to offer services with a reliable and efficient approach 24x7. In this scenario, the traditional oriented solutions in controlling technology environments are no longer adequate to the challenges that IT Operations must face daily.

The increasing complexity, dynamism and criticalities of IT environments requires a deep transformation of IT Operation, from a technological management model, to a model of government geared to addressing the need of business. To respond to these needs, "Energent Products Division" has established a partnership with Firescope, a leader company in Business Service Management.

Firescope BSM addresses these needs with a solution that can aggregate technological and business metrics, obtainable from any source, to generate essential information to ensure the quality and reliability of business services.

Firescope deals in totally innovative and extremely fast ways because it is focused on parameters such as simplicity, aggregation and accessibility and because it is released on physical and virtual appliances.

These are the reasons that allow Firescope BSM to be the only Business Service Management solution that can provide a concrete return of investment since the first day.

Business Value:

It reduces the costs and risks of business thanks to its ability to aggregate in real time all the events and metrics within one dashboard, supported by reporting functions that are consistent and consolidated. Enables IT Operation to demonstrate the business value of their services by correlating
technological metrics with business metrics, and representing SLA-based indicators both technological and business. Improves communication with the Line of Business (LoB), highlighting the financial impact of events and metrics.

Optimizes the user experience through a representation of the infrastructure that considers levels of service actually provided.

Increases the ability to perform a strategic capacity planning, centralizing all IT reporting in a single graphical interface, intuitive and simple to use.

Maximizes accessibility to production systems managing the intervention activities and troubleshooting on priority basis, driven by the criticality of the services and the business CMDB impact.

For IT organizations is essential to maintain control over infrastructure and services configurations, avoiding the impacts associated with the constant changes that intervene on these configurations.

The increasing complexity, dynamism and criticalities of IT environments requires a deep transformation in IT Operations, from a technological management model, to a model of government geared to addressing the need of business.

To proceed in this type of transformation is essential to maintain control over the infrastructure and services configurations, avoiding the impacts associated with the continuous changes that occur on these configurations.

This is the issue that organizations are trying to address for a long time, implementing  Configuration Management Data Base solutions (CMDB).
Today the CMDB solutions available on the market are plagued by recurrent difficulties that can be summarized in three harsh problems: too expensive, penalized by major expenses already in the starting phase, too complex, with the worry of having to rely on numerous consultants to speed learning curves; too difficult to maintain, even in difficulty in keeping up to according to the needs of the changing business.

To address these needs and to overcome the typical limitations of traditional CMDB solutions, "Energent Products Division" has established a partnership with Firescope, leader in  Configuration Management Data Base solutions.

Firescope CMDB simplifies the realization of a single and reliable certified source for the IT services configuration, which helps organizations for planning projects that rely on the availability of increasingly accurate and current informations.

The results revealed by many customers in the world who have made the Firescope CMDB choice , are reflected in better communication between the IT department and the business owner, in an accurate tracking of changes made on the infrastructure, in decreasing of the number of outage caused by configurations that do not comply with company policies.

Firescope CMDB provides  Federation, Reconciliation and Synchronization functionalities, which characterize a CMDB solution evolved with a very competitive cost; its added value is expressed in the possibility of creating immediately a return on investment through the re-evaluation of existing IT infrastructure, safeguarding costs already incurred.

Main Features

Rapid and simplified Firescope CMDB deployment is provided as a physical or virtual appliance, that greatly simplifies the installation process and allows to start populating the database from day one.

Integrated Discovery: Discovery functionality is natively included in Firescope CMDB making
possible to identify each asset and its dependencies. It is not required any additional software, because everything is already delivered from the factory.

Federation without borders: an open-standards approach to the Federation enables Firescope CMDB easily aggregate the configuration data provided by different sources that already exist, without worry about whether they are a spreadsheet, an asset management system or an applications built in the house.

Integrity Certified: First example of using score of integrity, every single element introduced in Firescope CMDB is labeled with its source, and with a score based on accuracy, completeness and reliability.

Reconciliation Powerful: The CMDB Reconciliation of Firescope engine governs conflicts may occur between the data sources, ensuring that the CMDB remains the single source of truth for the configurations of the entire IT infrastructure.

Change Management Simplified: CMDB Firescope predicts the potential effect of a change proposed - which services will be impacted, how many users concerned, such as the potential risk - and implements a structured and predictable workflow that will manage the IT Change Management process.

Business Value

  • Obtain a reliable view of the configurations
  • Gain a service-oriented infrastructure view
  • Building an IT Service Management solution (ITSM)
  • Reduce service problems and security risks
  • Make changes predictable and efficient
  • Simplify the release of new applications and systems
  • Increase the reliability of disaster recovery plans
  • Prioritize projects and resources with respect to the impact on business.
  • Compliance

The FireScope Compliance solution allows to consolidate, automate and make easier the effort needed to keep the adaptation to the most important laws and regulations, reducing the load and costs that typically need to be addressed during the audit.

The issue of compliance, or the company's ability to adapt to the laws and regulations, has had in recent years an increasing impact on Information Technology.
We began to talk about a few years ago with the introduction of the Sarbanes-Oxley Act, Basel I and Basel II, and specifically with regard to Italy with Legislative Decree no. 231/01 regarding the Privacy Code.
Now there are plenty rules and laws that affect the business entity and force companies having a proactive approach that enables them to govern the changing conditions of the context in which the company operates, as well as to react with agility to new tax laws, regulations and standards. As already mentioned, the issue of compliance has had a strong impact on IT organizations, because most of these laws have had a direct reflection in IT Operation, imposing strict controls and restrictions with respect to processes and procedures, but imposing especially the need to make evident, in every moment, the degree of adjustment to these regulations, subjecting the IT to audit processes more and more pressing. All this happened in the already particularly complex and subject to constant change context.

To respond to these needs, "Energent Products Division," has established a partnership with Firescope, a leading provider of solutions for IT Governance, who implemented a specific solution for the Compliance management.

The FireScope Compliance solution allows to consolidate, automate and make easier the effort needed to keep the adaptation to the most important laws and regulations, reducing the load and costs that typically need to be addressed during the audit.

This is achieved through a real-time monitoring of the key objectives, producing a checklist for basic controls and a powerful intuitive tool for a real-time reporting. All this comes together to create a solution that drastically reduces the time required to
identify any situations of non-compliance and make enforcement "Remediation"actions, ensuring a high degree of efficiency and effectiveness in the administration and infrastructure safety management.

The most important feature of Firescope consists in the simplicity with which the solution can be implemented and made operational.
Templates already prepared for the various regulations, such as SOX or PCI, are ready to be applied, using reporting and checklists that are made immediately available from the solution.

The solution can also be easily customized to respond to any type of control, also linked to specific regulations regarding the Company, and therefore, with the professional support service that Energent Group can provide, speedily answering to any type of requirement.